Terms of Service

Last updated 27 September 2026

These Terms govern your use of BookMyDoc PH at bookmydoc.site ("BookMyDoc", "the Service"), operated by Cristina Aracil Digital Marketing Services, Buhang Taft North, Mandurriao, Iloilo City, Philippines ("we", "us"). By using the Service, you agree to these Terms.

Part A: For everyone

1. What BookMyDoc is

BookMyDoc is booking software. It lets doctors publish booking pages and lets patients request appointments. BookMyDoc is not a healthcare provider, does not provide medical advice, and is not responsible for the medical services a doctor provides. Any consultation, diagnosis or treatment is solely between the patient and the doctor.

2. Acceptable use

You agree not to: give false information or book on someone's behalf without their permission; make fake, duplicate or bulk bookings, or use automated tools to book; try to access information or accounts that are not yours, or interfere with the Service's security; use the Service for anything unlawful. We may block bookings, suspend accounts or refuse access where these Terms are broken.

3. Availability

We work to keep the Service running reliably but do not guarantee it will always be available or error-free. We may change, suspend or discontinue features, with reasonable notice to doctors where practical.

4. Limitation of liability

To the extent allowed by law, we are not liable for indirect or consequential losses, missed or cancelled appointments, or the acts or omissions of doctors, clinics or patients. Our total liability to a doctor for any claim is limited to the subscription fees that doctor paid us in the three months before the claim. Nothing in these Terms limits liability that cannot be limited under Philippine law.

5. Governing law

These Terms are governed by the laws of the Philippines. Disputes will be brought before the courts of Iloilo City, unless the law requires otherwise.

6. Changes

We may update these Terms. We will post the new version here and notify doctors by email of significant changes. Continuing to use the Service means you accept the updated Terms.

7. Contact

support@bookmydoc.site · +63 920 413 9012 · Buhang Taft North, Mandurriao, Iloilo City, Philippines

Part B: For patients

8. Booking

• A booking is confirmed when you see the confirmation page and receive a confirmation email. Please check your email, including spam or Promotions.
• Only one active booking per mobile number per clinic per day is allowed.
• Keep your confirmation email. Its "Manage booking" link lets you view or cancel your booking.
• Consultation fees, HMO coverage and clinic policies are set by the doctor and paid to the clinic, not to BookMyDoc. BookMyDoc does not charge patients.

9. Cancellations

• Please cancel as early as possible if you cannot attend, so another patient can use the slot.
• The doctor or clinic may cancel or reschedule bookings, for example due to emergencies or leave. We will notify you by email when this happens.

Part C: For doctors and clinic staff

10. Accounts and verification

• You must be a physician holding a valid, current licence from the Professional Regulation Commission (PRC), and all information you provide must be accurate.
• We verify each doctor's PRC registration before their booking page goes live. We may decline verification, or suspend a page, if we cannot confirm your registration or if information is inaccurate.
• You are responsible for keeping your login secure and for all activity under your account, including by staff you invite. You must remove staff access promptly when it is no longer needed.

11. Your responsibilities

• Keep your clinics, schedules, fees and leave dates up to date, and honour the bookings you receive, or cancel them promptly with notice to the patient.
• You are solely responsible for your medical practice, patient care, clinic policies, fees, official receipts and your own taxes and permits.
• Do not use BookMyDoc to collect medical information from patients.

12. Patient data (data processing)

• You are the personal information controller for your patients' booking information. BookMyDoc processes it on your behalf, only to provide the Service and in line with the Privacy Policy.
• You are responsible for having a lawful basis to receive your patients' information and for meeting your own obligations under the Data Privacy Act. BookMyDoc collects each patient's consent to the booking-related processing described in the Privacy Policy.
• BookMyDoc will: process patient information only to provide the Service; keep it confidential and secure; limit access to authorised personnel; use service providers only under appropriate safeguards; help you respond to patient requests to exercise their rights; notify you without undue delay of a personal data breach affecting your patients; and delete or anonymise patient information according to the retention periods in the Privacy Policy.

13. Free trial, plans and payment

• New doctors receive a free trial of 7 days, starting when their page is verified. Doctors in the Founding 100 programme receive 60 days.
• Plans are prepaid: 3 months ₱1,500; 6 months ₱2,800; 1 year ₱5,000, inclusive of any applicable taxes.
• Payment is made by GCash, Maya or bank transfer to the accounts shown in your dashboard. Upload your receipt in the Subscription page; your plan is activated once we confirm payment.
• If a free trial ends without a plan, your booking page is paused. If a paid plan ends, your page stays live for a 7-day grace period, then is paused until you renew. Existing bookings are not deleted.
• We may change prices with at least 30 days' email notice. Changes do not affect a period you have already paid for.

14. Refund policy

Because every new doctor can try BookMyDoc free before paying, plans are prepaid and generally non-refundable, including for change of mind, unused days, or a page you chose to hide. We will, however, refund or credit you in these cases:

• Switching plans: a new plan starts after your current plan ends; unused time is not converted or refunded.
• How to request: email support@bookmydoc.site within 30 days of the payment, with your registered email and the payment reference number.
• Timing: approved refunds are sent to the same GCash, Maya or bank account used for payment within 14 business days of approval. Any transfer fee charged by your payment provider is not refundable.
• This policy does not limit any rights you have under Philippine law.

15. Your page and content

• You keep ownership of the content you add (photo, biography, clinic details). You allow BookMyDoc to display it on your booking page and in the Service.
• You can hide your page at any time in Profile. Hiding your page does not pause or extend your plan.

16. Ending your use of BookMyDoc

• You can stop using BookMyDoc at any time and ask us to close your account by emailing support@bookmydoc.site.
• We may suspend or close accounts that break these Terms, provide false information, or remain unpaid, with notice where practical.
• On closure, your booking page is removed. We keep and delete information as described in the Privacy Policy.